Reference

How We Handle Your Account Information

We collect what we need to run your account and process your bKash, Nagad, or Rocket payments. This policy explains what we gather, how we use it, and how you control it.

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ba33 How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

Questions about what we collect or how to update your information? Our support team handles privacy requests directly. You can ask to see your data, request corrections, or close your account through any of these channels.

Live Chat Open the chat bubble in your account dashboard and ask for the privacy team. We respond fastest here and can walk you through data access requests or account closure steps in real time.
Email Support Send your privacy question or data request to our support address. Include your registered mobile number so we can verify your account and respond with the information you need.
Account Settings Log in and navigate to account settings to review your stored details, update your mobile number, or request account deletion. Changes to payment methods are processed after verification.
DATA PRACTICES

How We Protect Your Privacy

We built our data handling around what matters to Bangladesh players: secure payment processing, fast account access, and clear control over your information. Every piece of data we collect serves a purpose tied to running your account or completing a transaction.

Payment Security

Your bKash, Nagad, and Rocket transaction details are encrypted in transit and stored in a format our payment processors need to verify deposits and withdrawals. We never see your mobile wallet PIN or full account credentials.

Cookie Use

We set cookies to keep you logged in across sessions and remember your device so you skip the OTP step on return visits. You can clear cookies anytime through your browser, though you will need to verify your device again.

Data Retention

We keep account records and transaction logs for verification and dispute resolution. If you request account closure, we retain payment history as required by financial record-keeping norms, then delete personal identifiers after that period.

Access and Correction

You can request a copy of your stored data or ask us to correct outdated information by contacting support. Account closure requests are processed after we verify your identity and clear any pending withdrawals.

Common Privacy Questions

We collect your mobile number, device identifiers, payment details from bKash, Nagad, or Rocket transactions, and activity records like login times and game sessions. This data keeps your account secure and processes deposits and withdrawals.

We share transaction details only with our payment processors to complete bKash, Nagad, or Rocket transfers. We do not sell your payment credentials or personal information to advertisers or external marketing companies.

Contact our support team through live chat or email with your registered mobile number. We will verify your account and send you a summary of the data we hold, including transaction history and device records.

Yes. Reach out to support with an account closure request. We will verify your identity, process any pending withdrawals, then delete personal identifiers. Payment records are retained as required by financial compliance norms.

Cookies keep your session active and remember your device so you skip the OTP verification on return logins. Device tracking helps us detect unusual activity and prevent unauthorized access to your account.

We retain transaction logs and account records for verification and dispute resolution. After account closure, we keep payment history for the period required by financial record-keeping rules, then delete personal identifiers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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